Frequently Asked Questions
We do things a bit differently than most lawn & landscape companies. We believe that the processes and systems we've developed truly create a much better customer experience. That being said, customers often have questions about our way of doing business. We've created this FAQ section to help people better understand us and our thought processes behind how we operate!
General Information:
TruScape provides a comprehensive range of residential and commercial landscape maintenance and construction services, including:
- Weekly Lawn Maintenance: Regular mowing, trimming, and edging to keep your lawn looking pristine.
- Landscape Bed Weed Control: Monthly weed control services to maintain clean and attractive landscape beds.
- Initial Weeding & Pre-Emergent Application: A one-time service for new customers to bring landscape beds to a maintainable level.
- Biannual Trimming, Pruning, and Perennial Cutbacks: Seasonal maintenance to ensure the health and appearance of your shrubs and perennials.
- Mulching: Typically applied between April and June to enhance soil health and aesthetic appeal.
- Planter Installation & Seasonal Color Rotation: Installation of planters and rotation of seasonal flowers, including bulbs in spring, annuals in summer, and fall foliage in autumn.
- Landscape Construction: Custom landscape design and installation, including hardscaping, plantings, and more.
- Snow & Ice Management: Comprehensive winter services, including snow plowing, de-icing, and 24/7 emergency response.
TruScape proudly serves the communities of Westmoreland County and parts of Allegheny County, Pennsylvania. Our service area includes Greensburg and its surrounding neighborhoods, where we provide top-notch landscaping services to both residential and commercial clients. Whether you’re in a bustling commercial district or a quiet residential area, our team is equipped to meet your landscaping needs with the same level of care and professionalism.
TruScape operates Monday through Friday from 8:00 AM to 5:00 PM, providing our clients with a full range of landscaping services during these hours. We understand that our clients lead busy lives, so we also offer the convenience of scheduling virtual consultations through our website. This allows you to plan your landscaping projects at a time that suits you best. Additionally, during the winter months, we provide 24/7 emergency snow and ice management services to ensure your property remains safe and accessible regardless of the weather conditions.
TruScape was established in 2020 with the goal of delivering high-quality landscaping services to the residents and businesses of Westmoreland and Allegheny counties. Since our inception, we have been committed to excellence in every project we undertake, whether it’s routine lawn maintenance or a large-scale landscape construction. Over the years, we have built a reputation for reliability, attention to detail, and customer satisfaction. Our experience and dedication to our craft have made us a trusted name in the local landscaping industry.
Yes, TruScape is proud to be affiliated with several prestigious industry organizations. We are members of the National Association of Landscape Professionals (NALP), which sets high standards for professionalism and excellence in the landscaping industry. We are also members of the Pennsylvania Landscape & Nursery Association (PLNA), which promotes best practices and ongoing education within the industry. Additionally, we are active members of the Westmoreland County Chamber of Commerce, where we engage with the local business community and contribute to the economic growth and development of the region. These affiliations reflect our commitment to maintaining high standards and staying at the forefront of industry advancements.o
Consultations & Services
Scheduling a consultation with TruScape is simple and convenient. We offer online booking through our website, allowing you to choose a time that fits your schedule. Our preferred method is virtual video conferencing, where we can discuss your landscaping needs, review your property, and plan the next steps. For customers who prefer or require an alternative, we can also accommodate phone consultations. To get started, visit our website’s scheduling page and select the consultation type that works best for you. We believe that an initial consultation is the best way to understand your vision and provide a tailored plan for your landscape.
Our on-site consultations are priced at $250, which covers the time and expertise of our experienced team. This fee includes a thorough assessment of your property, discussions about your landscaping goals, and a 2D design plan that outlines our proposed solutions. The consultation fee ensures that you receive professional advice tailored to your specific needs, helping to guide your project from concept to completion. For those interested in more detailed planning, we also offer additional services such as 3D design renderings and video walkthroughs, which are available at an extra cost. These enhanced services provide a more immersive experience, allowing you to visualize the final result before any work begins.
Our Initial Weeding & Pre-Emergent Application service is designed for new customers or those who haven’t had regular landscape bed maintenance. This comprehensive service starts with an in-depth weeding session, where we remove existing weeds manually or with targeted treatments. After the beds are cleared, we apply a pre-emergent herbicide that prevents new weeds from germinating. This service is a one-time offering intended to bring your landscape beds up to a manageable standard, making it easier to maintain their appearance moving forward. Once the initial treatment is complete, we recommend signing up for our monthly landscape bed weed control service to keep your beds looking their best year-round.
At TruScape, we strive to make the payment process as seamless as possible for our clients. For our residential maintenance services, we require a credit or debit card on file, which is billed weekly after services are rendered. This ensures a hassle-free experience, with no need to worry about writing checks or remembering payment deadlines. Commercial customers are billed on a monthly basis, with invoices sent out on the 15th of each month. We offer a variety of payment methods, including credit cards, ACH transfers, and checks, to accommodate the preferences of our clients. Our billing system is designed to be transparent and straightforward, providing detailed invoices that clearly outline the services performed and the associated costs.
Yes, TruScape offers a variety of seasonal service plans to suit the needs of both residential and commercial clients. For our residential customers, we offer flexible GroundsCare plans that can be tailored to an 8-month or 12-month schedule, depending on your landscape's specific requirements. These plans cover everything from lawn maintenance to seasonal planting and mulching. For commercial clients, we provide a 7-month GroundsCare plan that covers all essential services, ensuring that your property remains well-maintained throughout the growing season. Additionally, we offer a 5-month SnowCare plan during the winter months, which includes snow removal and de-icing services. Our seasonal plans are designed to provide comprehensive care for your landscape, ensuring that it remains healthy and attractive all year round.
Project Process
The process for landscape construction projects at TruScape begins with an initial consultation, where we discuss your vision, budget, and timeline. If needed, we will then schedule an on-site meeting to take measurements, assess the site conditions, and discuss specific design elements in more detail. You can easily schedule this on-site meeting through our website . In some cases, where the project scope is straightforward, we may be able to move directly to the proposal stage without an on-site visit. After gathering all necessary information, our team will develop a detailed proposal, including a design plan and cost estimate. Once the proposal is approved, we will schedule the work, keeping you informed every step of the way. Our goal is to deliver a landscape that not only meets but exceeds your expectations, with minimal disruption to your daily life.
Absolutely! We encourage our clients to share their design inspirations, site maps, and any other relevant materials that can help us better understand their vision. You can submit these documents through our secure online portal here. Providing us with inspiration images, sketches, or site plans allows us to create a design that aligns with your style and preferences. Our team will review the materials you provide and incorporate your ideas into the overall design, ensuring that the final result reflects your personal taste while also considering practical aspects like site conditions and maintenance requirements.
Customer Portal
The TruScape customer portal is a powerful tool designed to give you full control over your landscaping services. Through the portal, you can access a wealth of information and manage your account with ease. Key features of the portal include the ability to view your service history, allowing you to track what services have been performed and when. You can also see photos taken by our crews during each visit, which document the work completed and highlight any additional services or issues that may need attention. The portal also allows you to view and pay invoices, accept or request estimates, and even schedule additional services as needed. Additionally, you can view your upcoming service schedule, ensuring that you’re always informed about when our team will be on your property. Whether you’re managing a residential landscape or overseeing a commercial property, the customer portal provides a comprehensive and convenient way to stay connected with TruScape.
Setting up your customer portal account is simple. Once you’ve signed up for services with TruScape, you’ll receive a welcome email with a link to create your portal account. Click on the link within 48 hours to establish your login credentials. If the link expires, please contact us, and we’ll resend the invite. After creating your account, we recommend bookmarking the portal in your browser for easy access. If you forget your login credentials, you can use the "Forgot username or password" option to recover them.
To view and pay your invoices online, log into your customer portal and navigate to the "Invoices" tab. Here, you can select any published invoice, download it for your records, and proceed to checkout. If you haven’t added a payment method yet, you can do so under the "Profile" tab. Once your payment method is set up, simply select it during checkout and click "Pay Now" to complete the transaction.
Setting up auto-charge for recurring payments is quick and easy. In your customer portal, go to the "Profile" tab and add a new payment method. When adding your payment method, select the option "Use for auto-charge." You can also set a limit for the amount you authorize to be auto-charged to your card each month. Once saved, this will automate your payments, ensuring your invoices are always paid on time without any additional effort on your part.
The customer portal allows you to review, approve, or request changes to any estimates provided by TruScape. Navigate to the "Estimates" tab in your portal, where you’ll find all pending proposals. From here, you can view the details of each estimate, leave comments or request modifications, and approve the work when you’re ready. This process is designed to be interactive and transparent, ensuring that you have full control over the services you receive.
Yes, you can add additional users to your customer portal account, making it easier to manage your landscaping services if multiple people need access. This is particularly useful for commercial clients or households where more than one person is involved in the decision-making process. You can assign different levels of access to each user, allowing them to view invoices, approve estimates, or submit work requests as needed. To add a user, navigate to the "Profile" tab and follow the prompts to include new users with the desired permissions.
Billing & Payments
Payments at TruScape are designed to be straightforward and convenient for all of our clients. For residential services, we require a credit or debit card on file, which is automatically billed on a weekly basis following the completion of each service. This automated process ensures that your account remains current without the need for manual payments, reducing the chances of missed or late payments. For our commercial clients, we offer a monthly billing cycle. Invoices are generated and sent out on the 15th of each month, covering all services provided during that billing period. We provide clear, itemized invoices that detail the work performed and the associated costs, allowing for full transparency. Payment options include credit cards, ACH transfers, and checks, accommodating various preferences.
To add or update your payment method, log into the TruScape customer portal and navigate to the "Profile" tab. Here, you can securely add a new credit or debit card or set up ACH payments if applicable. Updating your payment method is just as simple—select the "Edit" option next to your existing payment details, enter the new information, and save your changes. Keeping your payment method up-to-date ensures that your services continue without interruption, and your invoices are paid promptly.
Auto-charge is a feature that automatically charges your stored payment method for recurring invoices, making it easy to stay on top of your payments without manual intervention. To set up auto-charge, log into your customer portal, go to the "Profile" tab, and add a new payment method if you haven’t already. During this process, you can opt to use this method for auto-charge by selecting the appropriate checkbox. You can also set a limit on how much can be auto-charged each month, giving you control over your spending. Once enabled, auto-charge will ensure that your invoices are paid automatically, providing peace of mind and eliminating the need to remember due dates.
Viewing and downloading your invoices is easy through the customer portal. After logging in, go to the "Invoices" tab, where you’ll find a list of all your current and past invoices. Click on any invoice to view the details, and if needed, you can download it as a PDF for your records. This feature allows you to keep track of your expenses, review the services provided, and maintain organized records for future reference. It’s especially useful for commercial clients who need to keep detailed financial records.
If you have any questions or concerns about your bill, TruScape’s customer service team is here to help. You can reach out to us directly through the customer portal by submitting a request or by contacting us via phone or email. When submitting a billing inquiry, please provide as much detail as possible, including the invoice number and a description of the issue. Our team will review your case promptly and work with you to resolve any discrepancies. We aim to ensure that all billing matters are handled quickly and fairly, maintaining our commitment to transparency and customer satisfaction.
If your payment method fails for any reason, such as an expired credit card or insufficient funds, you will receive an automatic notification via email. The notification will explain the issue and provide instructions on how to update your payment method. We recommend logging into the customer portal as soon as possible to correct the problem and avoid any service interruptions. If the payment method isn’t updated promptly, our team may follow up to assist in resolving the issue and ensuring your services continue without disruption.
TruScape values its clients and occasionally offers discounts for early payments or for clients who choose to prepay for a full year of services. These discounts can provide significant savings and simplify your billing process. If you’re interested in taking advantage of these offers, please contact our office to discuss the details and eligibility. We’re happy to work with you to find the best payment arrangement that suits your needs.ruScape values its clients and occasionally offers discounts for early payments or for clients who choose to prepay for a full year of services. These discounts can provide significant savings and simplify your billing process. If you’re interested in taking advantage of these offers, please contact our office to discuss the details and eligibility. We’re happy to work with you to find the best payment arrangement that suits your needs.
