Privacy Policy

At TruScape LLC, we respect your privacy and are committed to safeguarding your personal information. This policy outlines how we collect, use, maintain, and protect customer information, including email, SMS, CRM data, and payment information.

Scope of the Policy

This privacy policy applies to:

• Customer information provided via email, SMS, our CRM system, online forms, or other communication methods.
• Information collected during payment transactions to ensure PCI compliance.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, email address, telephone number, and payment information.
• Non-Personal Information: Data that does not directly identify you, such as IP addresses, usage details, and browsing history.

We collect information in the following ways:

• Directly from you when you provide it to us.
• Automatically through our website, emails, or SMS communications (via cookies, web beacons, and similar technologies).

How We Use Your Information

The information collected may be used to:

• Provide and manage our services, including email and SMS communications.
• Respond to customer inquiries or service requests.
• Process payments securely in compliance with PCI standards.
• Personalize your customer experience.
• Send marketing communications, special offers, or service updates (with your consent).
• Improve our services through analytics and customer feedback.
• Fulfill legal obligations and enforce agreements.

Disclosure of Your Information

We do not sell your personal information. However, we may disclose it:

• To trusted contractors and service providers who help us operate our business.
• To comply with legal obligations or protect our legal rights.
• For any purpose disclosed to you at the time you provide the information.

Aggregated, non-personal information may be shared without restriction.

Payment Information and PCI Compliance

We take payment security seriously. Any payment information provided is processed securely and in compliance with PCI (Payment Card Industry) standards. We do not store sensitive payment details, such as credit card numbers, beyond what is necessary for transaction processing.

Your Privacy Rights

You have the right to:

• Access the information we have about you.
• Update or correct your personal information.
• Request deletion of your personal information, subject to legal and contractual obligations.
• Opt out of marketing communications at any time by using the unsubscribe link or contacting us.

How We Protect Your Information

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. This includes secure servers, encryption, and restricted access.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. Updated policies will be posted on our website.

Privacy Policy - TruScape LLC